Last updated: 20 July 2026
This Privacy & Cookie Policy applies between you, the User of this Website, and Shoosmith Heating & Plumbing Ltd (“SHP”, “we”, “us”), the owner and provider of this Website. SHP takes the privacy of your information very seriously. This policy applies to our use of any and all personal data collected by us or provided by you in relation to your use of the Website and through other interactions with you (for example enquiries, bookings, and marketing activities).
This policy should be read alongside our Terms of Use and Terms & Conditions.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:
We have not appointed a Data Protection Officer. For privacy enquiries, please contact us using the details above.
In this policy:
We may collect the following categories of personal data:
| Identity data | Name, title |
| Contact data | Address, email address, telephone number |
| Communication data | Enquiry details, messages, job information, CV details for careers applications |
| Transactional data | Quote details, booking information, payment-related information where applicable |
| Usage data | How you use the Website, pages viewed, referral source, device/browser information |
| Technical data | IP address, browser type, operating system, cookie identifiers, session identifiers |
| Marketing data | Your preferences for receiving marketing from us |
gclid) where permitted by law and your consent settings.We use personal data to:
We share personal data with trusted service providers only where necessary. The main third parties that may process data in connection with this Website are:
| Google Analytics / Google Ads | Website analytics, conversion measurement, and advertising performance. Google Privacy Policy. You can opt out of Google Analytics using Google’s browser add-on. |
| LeadConnector (GoHighLevel) | CRM, form processing, and live chat widget. Privacy Policy |
| ReputationHub | Embedded customer review widgets. Operated within the LeadConnector ecosystem. |
| Commusoft | Online booking portal when you choose to book an appointment. Privacy Policy |
| Saint Global (Saint Tools) | Website review collection and feedback tools. Privacy Policy |
| Supabase | Content management and secure file uploads (for example boiler quote photos). Privacy Policy |
| Cloudflare | Website hosting, security, and content delivery. Privacy Policy |
| Google Maps | Embedded maps and directions when you allow functional cookies or choose to load the map. Google Privacy Policy |
We require processors to protect your data and only use it for the purposes we specify.
Some providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA), UK Addendum to EU Standard Contractual Clauses, or an adequacy decision, as applicable.
We retain personal data only for as long as necessary for the purposes described in this policy, including legal, accounting, and reporting requirements. Enquiry and customer records are generally retained in line with our business needs and statutory obligations. Cookie consent records are stored on your device for up to 12 months before we ask you to confirm your preferences again.
We use appropriate technical and organisational measures to protect personal data, including secure hosting, access controls, and staff training. No method of transmission over the internet is completely secure, but we work to protect your information proportionately.
Under UK GDPR you have the right to:
To exercise your rights, contact support@shoosmithplumbing.com. You may also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
We will only send marketing emails where we have your consent or another lawful basis applies. You can unsubscribe at any time using the link in our emails or by contacting us.
Our Website and services are not directed at children under 18. If you believe we have received information relating to a child, please contact us and we will delete it where appropriate.
Cookies are small text files stored on your device. We also use similar technologies such as local storage and session storage for strictly necessary or consented purposes.
When you first visit the Website, we show a cookie banner that lets you:
Non-essential cookies and trackers are blocked until you make a choice. You can change your preferences at any time using the Cookie settings link in the footer.
We store your consent choice in a first-party cookie and local storage for up to 12 months, after which we will ask you to confirm your preferences again. If we materially change this policy, we may ask for consent again.
Commusoft booking opens a third-party portal when you choose to book online. That service may set its own cookies; see the Commusoft privacy policy linked above.
We use Google Consent Mode so that your cookie choices are communicated to Google Analytics and related Google services.
| Strictly necessary | Required for the Website to function, security, and remembering your cookie choice. These cannot be switched off. |
| Analytics | Help us understand how visitors use the Website, including page views and interactions. |
| Marketing | Support chat, review widgets, conversion measurement, and advertising-related features. |
| Functional | Enable enhanced features such as embedded Google Maps. |
| Name / key | Provider | Category | Purpose | Duration |
shp_consent | SHP (first-party) | Strictly necessary | Stores your cookie consent choices | Up to 12 months |
shp_consent_v1 | SHP (local storage) | Strictly necessary | Stores your cookie consent choices | Up to 12 months |
_ga, _ga_* | Google Analytics | Analytics | Distinguishes users and measures website usage | Up to 2 years |
_gid, _gat | Google Analytics | Analytics | Session and throttle identifiers | 24 hours – 1 minute |
_gcl_* | Google Ads | Marketing | Advertising attribution and conversion linking (when Ads is linked to GA4) | Varies |
sh_utms | SHP (session storage) | Analytics | Stores campaign attribution parameters (UTM/gclid) for the session | Session |
| LeadConnector / chat cookies | LeadConnector (GoHighLevel) | Marketing | Live chat widget functionality and session management | Varies |
| ReputationHub cookies | ReputationHub | Marketing | Embedded customer review widget | Varies |
| Saint Tools cookies | Saint Global (Saint Tools) | Marketing | Website review collection script | Varies |
| Commusoft cookies | Commusoft | Functional | Online booking portal when you open a booking | Varies |
| Boiler quote wizard keys | SHP (session storage) | Strictly necessary | Preserves in-progress quote wizard state | Session |
| Google Maps cookies | Functional | Embedded map functionality | Varies | |
| Cloudflare cookies | Cloudflare | Strictly necessary | Security, performance, and bot management | Varies |
You can control cookies through your browser settings. Blocking all cookies may affect Website functionality. For more information, visit aboutcookies.org.
We may update this Privacy & Cookie Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Material changes may require renewed consent for non-essential cookies.
If you have questions about this policy or how we handle personal data, contact us at support@shoosmithplumbing.com or write to Shoosmith Heating & Plumbing Ltd, 12 Rosefield Gardens, Ottershaw, Surrey, KT16 0JH.
This policy is governed by the laws of England and Wales.
