For over two decades Shoosmith has supported homeowners and developers with reliable heating and plumbing across the South East. Here is how we work and what you can expect.
Shoosmith Heating and Plumbing has supported homeowners, landlords, and property developers for more than twenty years from our base in Ottershaw, Surrey. That longevity reflects consistent workmanship, clear communication, and engineers people are comfortable welcoming into their homes. Read our story to learn how the business has grown. We handle projects from annual boiler servicing and leak repairs through to underfloor heating, plant rooms, and multi property maintenance programmes.
Our patch covers Surrey and Berkshire primarily, including towns and villages where older housing stock, modern extensions, and commercial conversions sit side by side. That variety demands adaptable skills: diagnosing legacy systems one day, commissioning smart controls or heat pump ready cylinders the next.
Domestic services include boiler installation and repair, power flushing, radiator and cylinder work, bathroom plumbing, and smart heating controls. We support developers with first and second fix plumbing, heating commissioning, and handover documentation. Landlords rely on us for gas safety checks, responsive maintenance, and honest guidance when equipment reaches end of life.
Every job is quoted clearly where possible, with scope explained before work begins. We document what we find on servicing visits and follow up when recommendations can wait versus when action is urgent. Our twelve month labour guarantee sits alongside manufacturer warranties on products we supply and install.
We know heating failures are stressful, especially in winter. Our office team coordinates appointments, keeps you informed on arrival windows, and ensures engineers arrive with common parts where practical. On larger projects we align with builders and other trades so heating and plumbing milestones do not hold up the wider programme.
Training and registration remain central. Gas work is carried out by Gas Safe registered engineers. We invest in ongoing development so the team stays current with condensing boilers, unvented cylinders, and evolving control platforms customers ask about every week.
Properties in Surrey and Berkshire span Victorian terraces, 1930s semis, rural cottages, and new build estates. Local experience helps us anticipate common system layouts, water hardness effects, and planning constraints in conservation areas. That context feeds into recommendations on boiler sizing, cylinder choice, and whether a repair remains viable.
Reviews and repeat customers matter to us. Many appointments come from neighbours referring us after a smooth installation or a clear servicing visit. We treat that trust seriously, arriving on time, leaving work areas tidy, and explaining next steps without pressure.
We handle urgent loss of heating or hot water with prioritised scheduling where possible, especially in winter or where vulnerable occupants are affected. For planned work we provide timelines, itemise materials, and coordinate with other trades when bathrooms, kitchens, or extensions are involved.
Developers value consistent snagging support and documentation for handover packs. Homeowners value a single team that understands both heating and plumbing, reducing gaps between trades. That integrated approach is how we have grown through recommendation rather than advertising alone.
We work across Surrey and Berkshire from our Ottershaw base, including Weybridge, Chertsey, Woking, Bracknell, Ascot, and surrounding villages. Response times depend on season and workload, but urgent loss of heating is prioritised where vulnerable occupants are affected. For planned projects, early contact helps secure diary slots before busy periods.
Initial conversations can happen by phone or through our enquiry form. Describe symptoms clearly, note boiler make if known, and mention access constraints such as parking or flats without lift access. That context helps us send the right engineer first time with appropriate parts where possible.
New build snagging often includes checking commissioning records, label clarity on manifolds, and confirming developers left adequate access to isolation valves. We support homeowners taking ownership from developers who need independent verification before warranty periods end.
Engineers arrive in branded vehicles with identification, protect floors where work is messy, and remove waste from site when agreed. We explain findings before additional work proceeds so you are never surprised by scope changes. Payment terms and guarantees are confirmed in writing for larger projects.
Whether you are a homeowner, landlord, or developer, the same quality bar applies. Repeat business from local communities across Surrey and Berkshire reflects that consistency. We aim to be the team you recommend to neighbours when they ask who services your boiler.
Whether you need an emergency repair, a planned upgrade, or ongoing maintenance, our team is ready to help. Get in touch online or call 01932 429330 to speak with us directly. Visit all services, browse case studies and heating advice articles, or explore boiler servicing, underfloor heating, and central heating systems in detail.
If you’ve got any other questions, feel free to get in touch with our team, we’re always happy to help and talk things through.
We provide a full range of heating and plumbing services, from boiler servicing and repairs to complex systems like underfloor heating and plant rooms. If you've got something in mind, it's always worth giving us a call.
Yes, we handle everything from minor repairs to large, complex heating systems in bigger homes and developments.
We work across the South East, primarily Surrey and Berkshire, supporting homeowners and property developers with heating and plumbing projects. If you are outside these areas, feel free to get in touch and we will do our best to help.
Yes, we provide clear and transparent quotes so you understand exactly what’s involved before any work begins.
Yes, all labour is backed by a 12-month guarantee, alongside any manufacturer warranties on installed products.
Yes, the team is always available to answer questions and guide you on the best solution for your home.
Our experienced team is on hand to guide you, answer your questions, and deliver the right solution.
12 Rosefield Gardens, Ottershaw, Surrey, KT16 0JH
